Terms of service
Nieluna — Terms of Service
Last updated: January 1, 2026
These Terms of Service govern your use of the Nieluna website, our online store, and any products or services offered through our website.
Throughout these Terms, “Nieluna,” “we,” “us,” and “our” refer to Nieluna. “You” and “your” refer to any visitor, customer, or user of our website.
By accessing our website, placing an order, or using any part of our services, you agree to these Terms of Service and our other applicable policies, including our Privacy Policy, Shipping Policy, and Refund Policy.
If you do not agree with these Terms, please do not use our website or services.
1. Online Store Terms
By using our website or placing an order, you confirm that you are legally able to enter into a binding agreement and that the information you provide is accurate and complete.
You may not use our products or services for unlawful, fraudulent, or unauthorized purposes.
You must not attempt to interfere with the operation, security, or functionality of our website.
2. Products and Product Information
We aim to present our products, descriptions, specifications, images, sizing information, and other details as accurately as possible.
However, colours, appearance, proportions, packaging, or other visual details may appear slightly different depending on your device, screen settings, production batch, or supplier updates.
Product information may be updated from time to time without prior notice.
Availability is not guaranteed, and we may limit quantities, discontinue products, or modify product specifications where reasonably necessary.
3. Product Use
Our products are intended to be used according to the instructions and information provided with the product or on our website.
Customers are responsible for selecting the appropriate product, size, side, or variation before ordering.
Nieluna products are not intended to replace professional medical advice, diagnosis, or treatment. If you have an injury, medical condition, ongoing pain, or concerns about whether a product is appropriate for you, seek advice from a qualified healthcare professional.
4. Prices and Currency
Product prices are displayed on our website and may change at any time without prior notice.
The final amount payable will be shown during checkout before payment is completed.
Depending on your payment provider, card issuer, or location, you may experience currency conversion fees, foreign transaction fees, or other charges imposed independently of Nieluna.
We are not responsible for fees charged directly by your bank, card provider, or payment service.
5. Orders
Submitting an order does not automatically guarantee acceptance.
We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including where:
- Product availability has changed
- Pricing or product information contains an obvious error
- Payment cannot be verified
- We suspect fraudulent or unauthorized activity
- An order appears to be intended for unauthorized resale
- Shipping restrictions prevent fulfillment
If we cancel an order after payment has been successfully collected, any applicable refund will be issued to the original payment method.
6. Order Information
You agree to provide accurate, current, and complete information when placing an order.
This includes your:
- Full name
- Email address
- Phone number where requested
- Billing information
- Complete shipping address
Please review your information carefully before completing checkout.
If you notice an error after ordering, contact support@nieluna.co as soon as possible. We will try to assist, but changes cannot be guaranteed once an order has entered processing or shipment.
7. Payments
Payments are processed through the payment methods available during checkout.
Payment information may be processed by third-party payment providers. Nieluna does not directly store all payment card information entered during checkout.
Orders may be subject to payment verification, fraud prevention, and security checks.
8. Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy.
Delivery times shown on our website are estimates and may be affected by carrier operations, customs processing, severe weather, seasonal demand, or circumstances outside our reasonable control.
Customers are responsible for providing accurate delivery information.
Please refer to our Shipping Policy for full details regarding processing, tracking, international shipping, customs, delayed parcels, and delivery issues.
9. Returns and Refunds
Returns, exchanges, cancellations, damaged products, and refunds are governed by our Refund Policy.
Customers must contact us before sending any product back.
Returning an item without prior authorization may delay or prevent processing of the return.
Please review our Refund Policy before requesting a return or refund.
10. Promotions, Discounts and Bundles
From time to time, Nieluna may offer discounts, promotional pricing, bundle offers, or other incentives.
Promotions may:
- Be available for a limited time
- Apply only to selected products or quantities
- Require specific eligibility conditions
- Be changed or withdrawn where reasonably necessary
Unless expressly stated otherwise, promotional offers cannot always be combined with other discounts.
If multiple automatic promotions apply to an order, the checkout system may apply the eligible offer according to the applicable promotion settings.
11. Accuracy of Website Information
We make reasonable efforts to keep information on our website current and accurate.
However, occasional errors may occur involving:
- Pricing
- Product descriptions
- Images
- Availability
- Promotions
- Shipping information
- Typographical errors
We reserve the right to correct errors and update information where necessary, including after an order has been submitted.
If a material error affects an order, we may contact you with appropriate options.
12. Third-Party Services
Our website may use third-party providers for services such as:
- Ecommerce infrastructure
- Payment processing
- Shipping and fulfillment
- Analytics
- Advertising
- Customer reviews
- Order tracking
These third parties may operate under their own terms and privacy practices.
We are not responsible for third-party websites, services, or content that we do not control.
13. External Links
Our website may contain links to third-party websites for convenience or functionality.
Accessing third-party websites is at your own discretion.
Nieluna does not control and is not responsible for the content, security, availability, products, services, or policies of third-party websites.
14. Reviews and User-Submitted Content
If you submit reviews, comments, photographs, feedback, or other content to Nieluna, you confirm that:
- The content is truthful to the best of your knowledge
- You have the right to submit it
- It does not violate the rights of others
- It does not contain unlawful, abusive, misleading, or malicious material
Where permitted, you grant Nieluna permission to display, reproduce, format, or use submitted content in connection with our website, customer experience, and marketing.
We reserve the right to moderate or remove content where reasonably necessary.
15. Intellectual Property
Unless otherwise stated, the Nieluna name, branding, website design, written content, graphics, product presentation, and other original materials appearing on our website are owned by or licensed to Nieluna.
You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit our content without authorization.
16. Prohibited Uses
You may not use our website or services to:
- Violate applicable laws or regulations
- Commit or facilitate fraud
- Submit false or misleading information
- Infringe intellectual property rights
- Introduce malware, viruses, or harmful code
- Attempt unauthorized access to systems or accounts
- Interfere with website security or functionality
- Scrape or collect information through unauthorized automated methods
- Harass, threaten, abuse, or harm others
- Use our services for unlawful or deceptive purposes
We may restrict access to our services where these Terms are violated.
17. Availability of Services
We do not guarantee that our website or services will always be available without interruption.
We may temporarily suspend, modify, or discontinue parts of the website for maintenance, updates, operational reasons, security, or circumstances outside our control.
18. Disclaimer of Warranties
To the extent permitted by applicable law, our website and services are provided on an “as available” basis.
We do not guarantee that:
- The website will always operate without errors
- All information will always be completely current
- Every product will meet every individual's personal expectations
- Delivery services controlled by third parties will operate without delays
Nothing in these Terms excludes rights that cannot lawfully be excluded.
19. Limitation of Liability
To the extent permitted by applicable law, Nieluna will not be responsible for indirect, incidental, special, consequential, or similar losses arising from use of our website, services, or products where such liability may lawfully be limited.
Our responsibility does not exclude or limit any liability that cannot legally be excluded.
20. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses arising from your unlawful use of our website or material violation of these Terms.
21. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to apply.
22. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices, operational requirements, or applicable obligations.
When changes are made, the revised Terms will be published on our website with an updated revision date.
Your continued use of our website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
23. Contact Information
For questions about these Terms of Service, your order, or our services, please contact:
Nieluna Customer Support
support@nieluna.co