Privacy policy

Nieluna — Privacy Policy

Last updated: January 1, 2026

This Privacy Policy explains how Nieluna (“Nieluna,” “we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit nieluna.co, place an order, contact us, or otherwise interact with our website and services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The information we collect depends on how you interact with Nieluna.

Information You Provide Directly

When you place an order, contact us, create an account, or interact with our services, we may collect information such as:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Product selections
  • Customer service communications
  • Account information, where applicable
  • Information you voluntarily provide through forms, reviews, surveys, or other communications

2. Payment Information

Payments are processed through secure third-party payment providers available at checkout.

Depending on the payment method selected, those providers may collect information such as:

  • Card details
  • Billing information
  • Payment authorization information
  • Transaction details

Nieluna does not directly store complete payment card numbers entered through third-party payment processors.

Payment providers process information according to their own privacy and security practices.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, analytics technologies, and similar tools.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate geographic region
  • Pages viewed
  • Products viewed
  • Time spent on pages
  • Referring website or source
  • Shopping cart activity
  • Checkout activity
  • Website interactions
  • Advertising interactions

We use this information to operate our website, understand customer behaviour, improve performance, measure advertising effectiveness, and improve the shopping experience.

4. Cookies and Similar Technologies

Nieluna uses cookies and similar technologies to support website functionality and improve your experience.

Cookies may be used for purposes including:

  • Remembering shopping cart contents
  • Maintaining website sessions
  • Saving preferences
  • Understanding website usage
  • Measuring performance
  • Preventing fraud
  • Providing relevant advertising
  • Measuring marketing campaigns

Some cookies are necessary for the website to function properly.

Others may be used for analytics, advertising, or personalization where permitted.

You may be able to manage cookies through your browser settings or through privacy controls made available on our website.

Blocking certain cookies may affect website functionality.

5. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders
  • Process payments
  • Provide shipping and tracking information
  • Communicate about orders
  • Provide customer support
  • Process returns and refunds
  • Prevent fraudulent or unauthorized transactions
  • Maintain website security
  • Improve our website and customer experience
  • Analyse website performance
  • Understand customer preferences
  • Measure marketing performance
  • Provide relevant advertising
  • Send promotional communications where permitted
  • Comply with legal, regulatory, or operational obligations
  • Protect our customers, business, and services

6. Order Fulfillment and Shipping

To fulfill your order, we may share information necessary for delivery with service providers involved in fulfillment and shipping.

This may include:

  • Your name
  • Shipping address
  • Phone number
  • Email address where required
  • Product and order information

Fulfillment providers, warehouses, logistics providers, and delivery carriers may process this information solely as necessary to prepare and deliver your order or provide related services.

7. Service Providers

We may work with third-party companies that help us operate Nieluna.

These may include providers for:

  • Ecommerce infrastructure
  • Website hosting
  • Payment processing
  • Order fulfillment
  • Shipping
  • Order tracking
  • Customer support
  • Email communications
  • Analytics
  • Advertising and marketing
  • Fraud prevention
  • Website functionality
  • Business operations

These providers may access personal information only where reasonably necessary to provide their services.

8. Shopify

Our online store is powered by Shopify.

Shopify may process personal information when you browse our store, place an order, use checkout, or otherwise interact with services provided through Shopify's ecommerce platform.

Shopify processes information in accordance with its own privacy practices.

9. Advertising and Analytics

We may use third-party advertising and analytics services to understand how visitors interact with our website and to measure the effectiveness of our advertising.

These services may use technologies such as:

  • Cookies
  • Pixels
  • Tags
  • Device identifiers
  • Similar tracking technologies

Information collected may be used to:

  • Measure website activity
  • Understand conversions
  • Measure advertising performance
  • Create or evaluate advertising audiences
  • Reduce irrelevant advertising
  • Improve marketing campaigns

Depending on your location and applicable requirements, you may have options to restrict certain advertising or tracking activities.

10. Marketing Communications

If you subscribe to marketing communications or otherwise provide permission where required, we may send you information about:

  • Products
  • Promotions
  • Offers
  • Store updates
  • Other Nieluna news

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.

Unsubscribing from marketing does not prevent us from sending essential transactional communications relating to orders, payments, shipping, returns, or customer service.

11. How We Share Personal Information

We may share personal information where reasonably necessary with:

  • Payment providers
  • Shopify and ecommerce service providers
  • Fulfillment partners
  • Shipping and delivery providers
  • Customer support providers
  • Analytics providers
  • Advertising and marketing providers
  • Technology and security providers
  • Professional advisers where appropriate

We may also disclose information where necessary to:

  • Comply with applicable obligations
  • Respond to valid legal requests
  • Investigate suspected fraud
  • Protect our rights or customers
  • Prevent security threats
  • Enforce our policies

We do not sell personal information simply in exchange for direct monetary payment.

Certain advertising or analytics activities may be treated as “sharing,” “targeted advertising,” or similar concepts under some privacy laws. Where applicable, customers may have rights regarding these activities.

12. Business Transfers

If Nieluna undergoes a restructuring, acquisition, merger, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted.

Any such information will remain subject to appropriate privacy protections.

13. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Completing transactions
  • Providing customer support
  • Maintaining order records
  • Processing refunds or disputes
  • Preventing fraud
  • Meeting financial or operational requirements
  • Complying with applicable obligations
  • Resolving disputes

Retention periods may vary depending on the type of information and the reason it was collected.

14. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account credentials and devices.

If you believe your personal information or account may have been compromised, please contact us promptly at support@nieluna.co.

15. International Data Processing

Because Nieluna uses international ecommerce, technology, payment, advertising, fulfillment, and shipping providers, personal information may be processed in countries other than the country in which you live.

Where required, appropriate safeguards may be used for international transfers of personal information.

16. Your Privacy Rights

Depending on your location and applicable privacy requirements, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request a copy of certain information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Request information about how your data is used or shared
  • Appeal certain privacy-related decisions where applicable

These rights are not absolute and may be subject to exceptions or verification requirements.

To submit a privacy request, contact support@nieluna.co.

We may need to verify your identity before completing certain requests.

17. Advertising Privacy Choices

Depending on your location, you may have the right to opt out of certain uses of personal information for:

  • Targeted advertising
  • Cross-context behavioural advertising
  • Certain forms of data sharing

Where required, relevant privacy controls may be provided through our website, browser settings, or applicable platform controls.

18. Children's Privacy

Our website and services are not intended for children who are not legally permitted to make online purchases or provide personal information without appropriate authorization.

We do not knowingly collect personal information from children in circumstances where such collection is not permitted.

If you believe a child has provided us with personal information improperly, contact support@nieluna.co so we can review the matter.

19. Customer Reviews and User-Submitted Content

If you submit a review, photograph, comment, testimonial, or other content to Nieluna, some information associated with that submission may be displayed publicly depending on the feature being used.

Please avoid submitting sensitive or confidential personal information in public reviews or comments.

20. Third-Party Websites

Our website may contain links to third-party websites or services.

Nieluna does not control the privacy, security, or data practices of external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable requirements.

When changes are made, the revised policy will be published on our website with an updated revision date.

22. Contact Us

For questions about this Privacy Policy, your personal information, or a privacy-related request, please contact:

Nieluna Customer Support
support@nieluna.co